Robert Esparza, Northgate Gonzalez Markets, Loss Prevention ManagerRead More
A ready supply of shopping carts is an absolute necessity to operate a successful retail business. Shopping carts are at risk from a variety of sources, including: pedestrian customers, consumers of nearby businesses, retail competitors and recyclers. As the nation's leading cart recovery service, CSCRC is well positioned to address these threats.
We offer a variety of retrieval options to tailor-fit the needs of each of our clients. We currently service over 5,000 stores, from national chains to mom-and-pop stores and over 30 municipalities and counties. Our economy of scale and automated reporting systems mean we can charge less while providing professional, dependable service.
We employ on-site field agents with extensive backgrounds in retail loss prevention, law enforcement and customer service. Their collective experience in cart retrieval provides CSCRC a unique advantage over industry competition. Our dedicated staff of 12 represents decades of experience in business management, customer service, loss prevention and government relations.
We have developed sophisticated, digital communications and data networks to allow the near-instantaneous flow of information from retail clients and stores to CSCRC and on to our managers and contractors. Our systems also allow us to follow trends that allow us to deploy our resources more efficiently.
Our proprietary reporting system allows us to monitor trends in cart retrieval and offer our customers a custom-configured reporting capability. We regularly utilize our system to audit reporting figures from contractors to ensure that instances of error are swiftly identified. Because we are a wholly-owned subsidiary of the California Grocers Association, we report to our board member clients, ensuring that all customers get the best service possible.